Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2014-07-07T03:36:02+00:00

    I am afraid to reimage my another Surface Pro 3, since it has been happening to so many people. I am not sure what MS plan is.

    Listen, this is a brand new device..2 weeks old.  you've done recovery. It has not worked.  you should not have to do any further tinkering... using other images, or methods to reimage, is silly... right now.  have them replace the thing... the more you mess with non-standard methods, the better the chance you do something that violates some warranty or some thing.

    Get it replaced.

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  2. Anonymous
    2014-07-07T03:02:38+00:00

    I am afraid to reimage my another Surface Pro 3, since it has been happening to so many people. I am not sure what MS plan is.

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  3. Anonymous
    2014-07-02T15:09:01+00:00

    I think we should open a new topic for the issue . They will not answer because this topic is already ticked as answered. Please do it Rich , my English is not that good .

    Thank you

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  4. Anonymous
    2014-07-02T12:45:25+00:00

    When I click on the device in device manager, I am getting this in device status:

    "The device cannot work properly until you restart your computer. (Code 14)."

    I restart and get the same message over and over again.

    Rich

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