Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2014-12-03T02:55:12+00:00

    I have the same issue with the touch firmware and it's the 2nd replacement that MS sent to me to resolve this issue with Missing Surface Pro Touch Controller Firmware. Where did you get the info about the fact that battery has to be 100% charged?

    Thanks

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  2. Anonymous
    2014-12-02T01:30:14+00:00

    solved, at least for me. after 3 restores, and repeated attempts of reinstalling the drive it seems to work. after reading another thread on this issue, the firmware wont take unless the battery is at 100% (99% and charging is not good enough). im keeping my fingers crossed, but no more yellow triangle. if it suddenly comes back, I might try to see how far I can Frisbee it.

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  3. Anonymous
    2014-12-02T00:44:41+00:00

    I'm finding that missing driver is causing things to not be able to be installed. first noticed when I plugged in the surface keyboard that the unit didn't recognize it. then restored unit with keyboard attached, and it works fine, its that first update with the firmware upgrade causes the unit not to be able to install additional items correctly. I have a customer who I'm sure is going to return this if MS doesn't put out a new update quick.

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  4. Anonymous
    2014-11-27T01:20:17+00:00

    Actually I've spoken with Microsoft representatives on 3 different occasions trying to fix the issue. In the 3rd support talk I was instructed to send the device to Microsoft and they would send a replacement. Glad the issue is being addressed but it has me very skeptical of the product now.

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