Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

Was this answer helpful?

1 person found this answer helpful.
0 comments

126 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-12-08T17:33:42+00:00

    Thanks for confirming. I had a call back from Microsoft support this morning to confirm Microsoft are aware and working to release a fix in January. I was once again offered a replacement (refurbished) Surface, however as my second surface was only 5 days old, I opted to return it to the retailer for an exchange. 

    Frustrating I've worked my way through three surfaces in just over a week, however the hardware id of the touch controller firmware in my latest surface is REV_1AA1B42 and does not suffer the problems reported throughout this thread. Third time lucky...?

    Aidan.

    Aidan,

    Did this issue start for you after the last set of updates in November or did it start earlier after the October update? You've posted in two thread so wanted to be clear.

    Also, what is the case # Microsoft gave you on this issue.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-12-08T17:15:43+00:00

    Thanks for confirming. I had a call back from Microsoft support this morning to confirm Microsoft are aware and working to release a fix in January. I was once again offered a replacement (refurbished) Surface, however as my second surface was only 5 days old, I opted to return it to the retailer for an exchange. 

    Frustrating I've worked my way through three surfaces in just over a week, however the hardware id of the touch controller firmware in my latest surface is REV_1AA1B42 and does not suffer the problems reported throughout this thread. Third time lucky...?

    Aidan.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-12-08T12:40:25+00:00

    I have strong suspicion that this is somehow related to only hardware id REV_1A31A36.  If you open up the touch firmware installation INF, there is not an entry for this hardware ID and thus I believe why the installation is failing.  I like to hear from anyone who has success with firmware 426.27.66.0 on this hardware ID.

    I'm on my second surface with touch controller firmware hardware id REV_1A31A36... Have tried the suggested solutions provided in the thread and from Microsoft support multiple times without success. 

    @ccote, good to hear you've resolved the issue - can you confirm the hardware id of your touch controller firmware?

    Aidan.

    Hi, the touch controller firmware version oils 426.27.66.0. The driver provider is N-Trig. Hardware Id is REV_1AA1B42.

    Let me know if you have other questions,

    Ccote

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-12-07T14:50:39+00:00

    I have strong suspicion that this is somehow related to only hardware id REV_1A31A36.  If you open up the touch firmware installation INF, there is not an entry for this hardware ID and thus I believe why the installation is failing.  I like to hear from anyone who has success with firmware 426.27.66.0 on this hardware ID.

    I'm on my second surface with touch controller firmware hardware id REV_1A31A36... Have tried the suggested solutions provided in the thread and from Microsoft support multiple times without success. 

    @ccote, good to hear you've resolved the issue - can you confirm the hardware id of your touch controller firmware?

    Aidan.

    Was this answer helpful?

    0 comments