Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2014-12-31T01:30:59+00:00

    Davidwoosh, hello. Yes you were right, our unit did not have the same number so after update it worked fine thank goodness. It appears to be a batch of faulty ones , such a shame as we really like the surface. A family member also has one and we have told her what to look out for. Cheers.

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  2. Anonymous
    2014-12-30T10:11:49+00:00

    check the revision number first before you update if it ends in 41 or 42 you should be ok.

    When i replaced mine I was worried too but after checking the revision I just went ahead and done it.

    I noticed when it updated the firmware the surface logo stayed on for longer unlike the last one i had it just flashed up and reset instantly .

    Everything is working excellent now :) excellent piece of kit :)

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  3. Anonymous
    2014-12-30T05:42:22+00:00

    Orion, we are having the same problem Our pro 3 is only two weeks old and we have spent two hours on phone with tech support ( not fixed ) then another two hours with MS only to be told to return to store which we have now done. going to give this one a go. Does not show problem on touch controller, but affraid to update incase the problem is in the update. fingers crossed.

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  4. Anonymous
    2014-12-27T01:52:55+00:00

    "Now to address my pen not showing up in the bluetooth setup:

    After doing some online research it would appear that a possible explanation would be that the button batteries discharged somehow during transit.

    I will post when I have tested this theory."

    OK, follow up is complete.  The button batteries in pen cap were the problem.

    Computer recognized and paired with pen.

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