Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2015-01-09T00:05:16+00:00

    Yes, for a quick fix your best option is to exchange it.  I purchased mine through CDW, so that isn't as simple of a task and I will probably wait for a fix from MS.  I just hope that MS Knowledgebase article doesn't suddenly disappear without a fix :)

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  2. Anonymous
    2015-01-08T22:27:44+00:00

    i would take it back and show the store what the revision is and ask them to replace it and set it up in store and see what revision that is too.

    I was lucky enough to exchange mine and get a working one but it was from a different store.

    Its quite possible a certain batch have this bad revision.

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  3. Anonymous
    2015-01-08T22:14:15+00:00

    At least that is a step forward! Thank you for sharing this information. I'm on my 3rd Surface Pro3 and have the same problem. So I guess the best option at this point is to wait for the fix? I just don't want the warranty to run out prior to the fix

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  4. Anonymous
    2015-01-08T20:36:10+00:00

    I had this same problem with 7 brand new Surface Pro 3 devices I purchased in late October.  Been fighting it ever since.  Looks like Microsoft has finally acknowledged the issue, but they don't have a fix yet.

    http://support.microsoft.com/kb/3024327

    -James

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