Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2015-01-15T16:04:48+00:00

    The nightmare continues...I'm chatting with Microsoft now and they will only send me a USED not NEW replacement.  What a crock.  I bought this new from Amazon in August and have been trying to work through the issues, I should have replaced it immediately as amazon only has a short window for replacement/refund.  This is the worst and last microsoft experience, going to apple next time, like I should have on this one.  Anyone out there having this problem, send it back ASAP, don't try to resolve it because it won't.  I even paid for a tech person to help me but issues still persist.

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  2. Anonymous
    2015-01-15T15:51:22+00:00

    just send it back to amazon.

    if you have issues just ring microsoft surface support and they will arrange for replacement over phone.

    I assume you are amazon.com , normally they are ok for replacement.

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  3. Anonymous
    2015-01-15T15:39:08+00:00

    Hey guys!  To say the least, this has been the most frustrating and disappointing experience I've ever had with a computer.  I bought it brand new from Amazon in August 2014 and have yet to be able to use it since it's riddled with bugs.  I'm a small organization with no IT support and trying to fix on my own with Microsoft Tech support is a waste of time.  Microsoft Tech support said the system refresh would fix the issue and if it didn't I could get a replacement.  Well, I tried the refresh which still didn't work and now my emails to MS Tech support about replacement are being ignored.  How did you all go about getting a new replacement?  Thanks!

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  4. Anonymous
    2015-01-09T00:36:02+00:00

    Yeah, I bought mine from Purchasing Power (online employee discount shopping) so mine isn't an easy return either.  All of my replacements thus far have come directly through Microsoft.  But I keep getting that same bad batch! I think I may try it one more time - it's just so aggravating to have to clear everything out, send back and then wait for a new one, set it up again and then just to have that new one have the exact same problem.  :(  Thanks for all the feedback.

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