This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
MDT 2013 - Windows 8.1 all updates.
Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver
Surface Pro Touch Controller Firmware
UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0
UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}
without this driver, surface pro is just untouchable...can anyone help me to find this driver.
thanks in advance...
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Orionbelt,
I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.
As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.
Thanks for reaching out to us, and please contact us again if you have any other questions.
Best Wishes,
Zack_T
Thanks! I'm going to try that. The MS support team is just feeding me a bunch of talk and I just don't have the time or money to continue to go through this.
I'm with you!
I shared your MS response with my MS support and they said this. I told them this thread started in June 2014 and it's still not fixed. I hate that I paid so much for this product that doesn't work and MS will only send you used replacements, not new ones. If I wanted a used one, I would have gotten a used one to begin with. This will be my last MS product, going to apple all the way. I have apple phone and ipads but wanted to stay with MS for computer, big mistake!
Once we get feedbacks through the issue that they get, our tech team immediately develop a fix that will be ran through an update. The time frame that we provide for the replacement is to ensure that before we deliver a replacement, it will all be tested and checked.
cantact amazon , even after the return window has closed you are entitled too 12 months warranty. they should manually setup a returns ticket and ask for a replacement.
I did the online chat through Microsoft Support and they went through and approved my replacement (currently on my 3rd replacement). However, I received an email yesterday (see below where I copied and pasted) from MS that they are now aware of the issue and are working on the solution:
"My name is James with the Surface Customer Care Advocacy Team. First and foremost, we would like to thank you for taking the time to contact us regarding your Surface Touch Controller Firmware issue. I sincerely apologize for any inconveniences that this may have caused you and for the delay in contacting you.
We are currently working on a resolution for this issue which should be rolled out in a future update. I'm terribly sorry for any inconvenience. If this issue is causing issues with the functionality of your device, you can try setting up another replacement order as the issue only appears to affect some Surface devices but not all. Please let me know what you decide."
It is certainly a frustrating and disappointing experience for me as well. I'm just hoping they come out with the "fix" soon!! Luckily my device works as it should (as far as I can tell), I just hate that we've paid this much for a product and there are still issues.
Good Luck!!
Wendy
