Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

Was this answer helpful?

1 person found this answer helpful.
0 comments

126 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-01-15T17:10:18+00:00

    wmbbone

    i can understand and it is frustrating, more so when the problem has existed for some time now.

    Trust me when i say apples customer service is no better and no worse but more the same.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-01-15T17:02:17+00:00

    im suprised as the MS support I talked too was excellent. Mind you Im from england and i got a irsh fellow and he was amazing. He said He could arrange a replacement or I could take it back to the shop and he give me a reference number to give them incase of any issues.

    Try amazon though worth them sorting it for you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-01-15T16:43:34+00:00

    Thanks!  I'm going to try that.  The MS support team is just feeding me a bunch of talk and I just don't have the time or money to continue to go through this.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-01-15T16:42:22+00:00

    I'm with you!

    I shared your MS response with my MS support and they said this.  I told them this thread started in June 2014 and it's still not fixed.  I hate that I paid so much for this product that doesn't work and MS will only send you used replacements, not new ones.  If I wanted a used one, I would have gotten a used one to begin with.  This will be my last MS product, going to apple all the way.  I have apple phone and ipads but wanted to stay with MS for computer, big mistake!

    Once we get feedbacks through the issue that they get, our tech team immediately develop a fix that will be ran through an update. The time frame that we provide for the replacement is to ensure that before we deliver a replacement, it will all be tested and checked.

    Was this answer helpful?

    0 comments