How to fix Authentication failed "?" on ethernet network adapter

Anonymous
2023-10-04T02:56:51+00:00

My organization enable Network Access Control (NAC) Solution for Wired client.

When I connect to wired network sometimes, I can use but sometimes it's show "?" Authentication failed

Anyone facing this issue like me?

Surface | Surface Studio | Network

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  1. Anonymous
    2023-10-06T05:46:26+00:00

    Hi Chatpon!

    Thanks for getting back to us!

    I understand the urgency of this concern as this have impacted your business, however, it would be best to wait for a response from our business support team for resolution on this. You can also make a follow up on your case by reaching out to them.

    Regards,

    RodelioP.

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  2. Anonymous
    2023-10-04T06:19:39+00:00

    Hi Rodelio

    I'm Project Manager who implemented this NAC solution. I also open case to Microsoft Business support. There're no progress but this issue has more impact on users and business operation.

    So I just need to find someone hit with the same experience on me and do anyone resolve this?

    Thanks

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  3. Anonymous
    2023-10-04T06:05:59+00:00

    Hi Chatpon!

    Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

    With your query, it would be best to contact your organization's IT support for further assistance on this. You may also file a ticket through business support here Support for business (microsoft.com) for assistance.

    Thanks again for choosing Microsoft. Hope this helps!

    Regards,

    RodelioP.

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