Surface Headphones not connecting to MacOS or multiple devices at once?

Question

Surface Headphones not connecting to MacOS or multiple devices at once?

Anonymous

I bought a new pair of surface headphones yesterday, and am for the most part loving them. However I seem to be completely unable to pair them with my computer, (macOS 10.15.1, Late 2013 MBP) and have noticed now that that there doesn't seem to be any mention of pairing the Surface Headphones to an Apple computer. Have Microsoft completely blocked the ability to pair the headphones with a Mac? Pairing with my iPhone wasn't a problem at all.

Additionally, I only seem able to pair my headphones with one device at a time. I have to press "Forget This Device" on my phone to pair with my Girlfriend's (Windows 10) PC. However, once she did them same thing, I can no long pair the headphones with my phone.

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1 answer

Answer 1

Hi Flibbles_in_tha_h00d,

Thank you for reaching out to Microsoft Community.

In pairing the Surface Headphones with multiple devices:

While the Headphones is paired on your other device, please try to press and hold the power button of the headphones until you hear a notification that it is ready to pair.

For the Mac set up:

Please see this page for the steps to Set up Surface Headphones

You may check these other pages also for more information:

Use Surface Headphones

Fix problems with your Surface Headphones

Fix problems with setting up your Surface Headphones

Surface Headphones help

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.