Surface Pro 3 battery degradation

Anonymous

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency).

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

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Anonymous

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us.

Thanks again.

Greg

Updated 8/29/16.

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1,459 additional answers

Anonymous

2016-06-18T13:54:40+00:00

Hi,

I use my Surface Pro 3 a lot and so my battery cycle is at 323.

My warranty just expired last March and I bought my machine Thanksgiving 2014 here in the US.

Now I have to pay $99 for every contact to Microsoft Technical support.

I have not tried going to the store to have it checked out yet.

Battery started to degraded drastically after my warranty just expired.

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=d9715fea-8fb7-44b6-8bf4-170444d582d8)
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Anonymous

Hi,

I have similar problem with the battery of my SP3...

Battery capacity history

Charge capacity history of the system's batteries

2015-11-16 - 2015-11-30	41,404 mWh	42,157 mWh
2015-11-30 - 2015-12-07	41,584 mWh	42,157 mWh
2015-12-07 - 2015-12-14	41,632 mWh	42,157 mWh
2015-12-14 - 2015-12-21	41,734 mWh	42,157 mWh
2015-12-21 - 2015-12-28	41,182 mWh	42,157 mWh
2016-04-18 - 2016-04-25	37,536 mWh	42,157 mWh
2016-04-25 - 2016-05-02	34,977 mWh	42,157 mWh
2016-05-02 - 2016-05-09	32,106 mWh	42,157 mWh
2016-05-09 - 2016-05-16	27,637 mWh	42,157 mWh
2016-05-16 - 2016-05-23	23,582 mWh	42,157 mWh
2016-05-23 - 2016-05-30	20,805 mWh	42,157 mWh
2016-05-30 - 2016-06-06	16,858 mWh	42,157 mWh
2016-06-07	14,163 mWh	42,157 mWh
2016-06-08	13,387 mWh	42,157 mWh
2016-06-09	13,201 mWh	42,157 mWh
2016-06-10	13,201 mWh	42,157 mWh
2016-06-11	13,119 mWh	42,157 mWh
2016-06-12	12,548 mWh	42,157 mWh
2016-06-13	12,098 mWh	42,157 mWh
2016-06-14	11,012 mWh	42,157 mWh
2016-06-15	10,898 mWh	42,157 mWh
2016-06-16	10,558 mWh	42,157 mWh
2016-06-17	10,122 mWh	42,157 mWh
2016-06-18	9,943 mWh	42,157 mWh

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Anonymous

2016-06-19T10:39:33+00:00

Hello,

Unfortunately, I have the same problem with my Surface Pro 3 i7 / 256GB. Also, over the warranty period. In my case, the battery has only 84 cycles of charging and its degradation is over 80%. It's an obvious flaw factory model, which could not be detected during the warranty period. My warranty ended this month. Microsoft should replace a faulty device, which sells at a very high price. The price at which you can expect a solid device operating years. !\[\](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=c07630a7-2034-4739-b11b-7a35296a15be)
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Anonymous

2016-06-19T12:49:03+00:00

I have exactly the same problem: my surface pro 3 is one year old: and lately, since the last month i would say, the battery is running low faster and faster.. - I can now not work on battery for not even 2 hours and i have the idea that each time it is shorter and shorter;...
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