Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us. 

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2016-09-04T15:25:15+00:00

    I sent an email, not the same as opening a ticket. I don't always get detailed

    feedback, mostly "engineering is looking into this".

    >>You have opened a ticket to MehdiSeyedain's issue, which is exactly my problem now. Let us know if MS comes back with any workaround.

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  2. Anonymous
    2016-09-04T15:38:50+00:00

    Thanks for the answer!

    Unfortunately charging with the SP3 on/off is also something that I have tried, without success. It seems that MS still have not fully resolved the bugs surrounding the "fuel gauge" as my SP3 is still unable to determine the remaining capacity of the battery.

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  3. Anonymous
    2016-09-04T15:39:18+00:00

    I was hoping the new firmware update would solve my problem but it did not. I have tried every solution I have found here, but no success. The problem is that my battery indicator is stuck at 99% regardless of usage.

    Here is my battery report:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=cd2873a3-bf13-4538-a8ff-50f2bb1340ae)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=615a562c-c8ce-44c7-a34f-c645ed4d54fa)

    As you can see, the capacity is stuck at 35895mWh.

    I have the exact same experience and the new firmware update does not solve this issue...

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  4. Anonymous
    2016-09-04T16:17:44+00:00

    Mates, My SP3 i7 256 Gb + SIMPLO X898289, previously stuck at 144 mWh first jumped to 35,910 mWh right after the FW, and today I am happy to notice I am at 37,704 mWh.

    I am at 499 cycles. I am not expecting much more increase since my SP3 is a 1.5 year old, but who knows...

    Got another capacity increase...

    144 mWh :( -> last FW update :| -> 35,910 mWh :) -> 37,704 mWh :)) -> 39,588 mWh :D

    Thanks Microsoft for fixing this ! ;D

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