Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2016-08-15T11:49:56+00:00

    Is there ANY progress on this subject, ??? I'm down to max 15min of power on my Surface Pro 3.

    This means I'm struggeling EVERY DAY with bringing the charger along everywhere I go. 

    Also, I'm back to taking notes ON PAPER, since I cannot go into meetings with my clients (I have back to back meetings as a consultant) looking for a power outlet all the time before taking notes.

    Together with dock, etc: this is a 2000EURO investment gone in just over a year!

    Please give us a status update on this problem!

    thanks

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  2. Anonymous
    2016-08-15T12:14:12+00:00

    I am in the same deep sh.t here since 3 days now...

    Not knowing what to do, I at least backed up all my data, because even plugged on the AC adapter, I need about 20 min every morning now to enter in a "state" where the windows session can sustain without immediately shutting down.

    Needless to say that there is no way to have the Surface turned on without any AC adapter, and only the basic one is barely working,.. The dock's adapter is not even enough anymore.

    On the dock, the charging white indicator is lit, but the Surface Pro 3 it is just behaving like it was not plugged at all and if the battery was totally empty, immediately shutting down somewhere "around" reaching the windows login screen (sometimes a bit before, sometimes a bit after...).

    Extremely annoyed here. I was prepared about the idea of loosing the battery of this device after 4 years at least, but not just after a year an half, and specially without a reliable solution for turning it on even if the battery is dead !?

    Hanging a year and half on forums for trying to cool down the Surface (dozens if not hundreds of hours) and now this ?

    This is seriously unacceptable.

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  3. Anonymous
    2016-08-15T12:16:07+00:00

    I ran powercfg  as well this morning and I only got 114 mWh of capacity remaining (equal to none).

    JR

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  4. Anonymous
    2016-08-15T12:42:24+00:00

    I think it's important to understand the distinction between a normal Windows Update and a Windows 10 Feature Update (The 1607 / Anniversary Update is the latter).  In the Windows 10 era a Feature Update is a full build of Windows, like installing an upgrade from Windows 7 to Windows 8 for example), and causes your Windows folder to be renamed Windows.old and then a new Windows folder is created from decompressing the new WIM (Windows Image) file before finally merging your settings, etc.  That is why your old history has been moved.

    This is why, since the Windows Vista/7 era, it is no longer necessary to do a "clean" install since essentially every Windows upgrade is now a new installation but with your personal files and folders (and most customisation) is retained and merged back into the new installation so it appears like an upgrade.

    While it is easy to roll out the tin foil conspiracy theories there is a rational explanation for your experience.  Steven Sinofsky did a blog post on this new upgrade experience in the Building Windows 7 blog which is still discoverable today.  People like to hate on Vista but actually while the OS was troubled it was the beginning of many technologies that makes Windows 10 as secure and componentised as it is today.

    End of history lesson. :)

    EDIT: Found the link which is actually about Windows 8 but explains how Windows 7 copied retained files back into the new installation which is different to how Windows XP and before did upgrades: https://blogs.msdn.microsoft.com/b8/2011/11/21/improving-the-setup-experience/

    All you're really explaining is how Microsoft have configured their system so badly, there's no separation between data and executable binaries in how they've structured their file storage. There is no reason why configuration files, log files etc get wiped out, even though many of these are in the Windows and System32 folders and subfolders, yet event logs and history data need to be erased when the Windows folder gets replaced? If the folder is being renamed and replaced, then like other files that are clearly copied / merged to the new instance, so can the rest of the important data.

    Apart from keeping these important artifacts separate from each other, like *nix systems do, Windows upgrades clearly retain some of the original installation, otherwise, files such as described above would be lost too. 

    Example: C:\Windows\System32\drivers\etc\hosts

    I assume Microsoft keep the renamed folder, because they like a rollback plan that involves bloating the file system with duplicate copies of files and an entire OS folder is too big, not to miss the opportunity to fill the storage space with.

    I also don't think your best pitch is to tell me how good Windows 10 is. I've been developing software since DOS 5 and know just how crappy the entire Microsoft line of operating systems have been. Personally, Windows 7 was the best so far, from a user experience and Windows 10 is just a crappy hybrid of 7 & 8, that I get by with, by installing a custom 'Start' menu

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