Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us. 

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2016-09-14T04:46:48+00:00

    Hi Barb , do you have any why different regions of Microsoft would charge vastly different prices to fix this situation? I've had no contacted from Microsoft Japan in over a week and they haven't no responded to any of my emails that I've sent to them.

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  2. Anonymous
    2016-09-13T18:07:18+00:00

    It will not turn on at all.  Unfortunately, it's my son's.  He noticed shorter battery life, but did not say anything until it stopped charging altogether, and the battery is totally dead now.

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  3. Anonymous
    2016-09-13T10:22:50+00:00

    Plug in and see if you can boot to UEFI and STAY on that screen for 8 hours with the charger plugged in and see if you can get some kind of battery charge

    How do I get to the UEFI settings?

    The UEFI settings can be adjusted only during system startup. To load the UEFI firmware settings menu:

    Step 1: Shut down your Surface.
    Step 2: Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
    Step 3: When you see the Surface logo, release the volume-up button. <br><br>The UEFI menu will display within a few seconds.

    if that does not work, please open an admin cmd prompt and run

    powercfg /batteryreport

    copy and paste the ENTIRE report into your reply.

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  4. Anonymous
    2016-09-12T16:41:27+00:00

    This might be helpful to me, except now my battery is dead and it won't charge.  So I have a brick.  And MS wants $450 to send me a replacement.

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