Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us. 

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2016-07-22T02:54:20+00:00

    I have a SIMPLO X904849 with a little over 100 cycles on it and the problem is starting for me. My Surface Complete ends in about 2 months : /

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=980c94ef-9a6a-4b5b-99a6-b27c2d904814)

    Today it was 41,830 full charge capacity. It is slowly creeping down. While its not as bad as some of the others, I am worried that this could be a long term problem for me and something needs to be done about this.

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  2. Anonymous
    2016-07-21T23:35:04+00:00

    I think it might be starting for me too D: for some reason the capacity history isn't appearing on my batteryreport but earlier today I had to do some tinkering with system files to fix Windows Update so that might be why

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=87611560-d501-428f-bcb0-232a6ef479e3)

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  3. Anonymous
    2016-07-21T22:54:45+00:00

    About four months ago, I began to notice some battery deterioration.  Now I'm down to about 3,000 mWh capacity.  Of course, the bulk of the deterioration occurred right as the warranty expired.  This feels scummy to me.  I sincerely hope that Microsoft will do something to attempt to make this right beyond telling me that I need to spend twice the amount the head of the Surface team said I would have to spend to replace the battery.

    If something isn't done to make this right, I'll just have to cut my losses and never purchase hardware from Microsoft again.  It's truly unfortunate that this has happened as I really enjoy my Surface Pro 3 until this happened.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=4943729d-b03d-4f4e-87ee-489d70be1075)

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  4. Anonymous
    2016-07-21T20:13:28+00:00

    I have the same problem! Microsoft Surface is a great disappointment

    Microsoft is cheating people.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=b7e69bbb-21e6-4315-91fa-c837ebd126a5)

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