Surface Pro 3 battery degradation

Anonymous

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency).

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

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Anonymous

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us.

Thanks again.

Greg

Updated 8/29/16.

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1,459 additional answers

Anonymous

2016-07-23T15:57:30+00:00

How can I get my name into Microsoft that I have the SIMPLO battery issue without paying the $99 to talk to them?
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Anonymous

2016-07-23T10:25:46+00:00

I think yours is a one-off failure. Please contact support

https://www.microsoft.com/surface/en-us/support/contact-us - if you are in the

US, go to the closest physical retail Microsoft Store.

(this is the only report of a SP4 I've seen).

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Barb

MVP-Windows and Devices for IT

My Blog - http://digitalmediaphile.com/

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Anonymous

2016-07-23T10:24:37+00:00

Right now this looks like a "one off" (I hope).

>>That's from a Surface Pro 4 right? Looks like DYN has the same issue as SIMPLO.

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Barb

MVP-Windows and Devices for IT

My Blog - http://digitalmediaphile.com/

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Anonymous

2016-07-23T10:22:03+00:00

don't worry about this. Engineering knows these are two separate issues and

there are different groups involved. if someone wants to start a new thread,

fine. Engineering DOES want to look at the Code 45 thing. They think it may be a

WU issue and have suggested trying the MSI file (supposedly available this

coming Monday) to see if that clears the Code 45 issue. Me, I'm not so sure it

will.

I don't have the time to try to split out the Code 45 posts from this thread,

but since Microsoft clearly understands the difference and wants to pursue

both... and yes, everyone knows that the battery drain/failure is the important

big issue.

>>Please start a new topic for this issue as I believe it is distracting us from the main focus which is SIMPLO batteries failing. Since the code 45 affects both SIMPLO and LGC this is not a cause for the batteries draining.

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Barb

MVP-Windows and Devices for IT

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question
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