Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2016-08-03T21:17:18+00:00

    My battery output shows 100% charged with 1 hour of battery life remaining. But after the device is unplugged in minutes the charge quickly  goes from 100% to 60% with 30 minutes of battery life remaining and within a few more minutes it goes to 40% of battery life with 10 minutes of battery life remaining. The puzzling thing is the device says the battery is 100% charged but at 100% only 1 hour of battery life registers then the battery actually dies in minutes.

    What a piece of junk.

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  2. Anonymous
    2016-08-03T20:17:01+00:00

    Microsoft has no right to treat its customers like this. They have taken money for defective products and should be doing everything possible to keep people fully updated on how they are going to resolve the fault.

    This has probably been linked to here before, but probably worth posting the actual text to keep it in people's minds. Given that we are being given absolutely no feedback from Microsoft about how or when this issue will be resolved please contact these people to get the class action underway.

    Migliaccio & Rathod LLP is investigating reports that batteries in Surface Pro 3 laptops are holding almost none of their charge. Consumers have relayed that the laptops, which have Simplo batteries installed, substantially and progressively degrade over time to the point where they are virtually nonfunctional.  While all batteries can be expected to experience reduced performance as they age, the problems that plague Simplo batteries are far worse and appear to only be remedied by a repair costing in the neighborhood of $500.

    *Almost every state (and the District of Columbia) has a consumer protection statute that broadly prohibits unfair and deceptive trade practices. If the reports about the Surface Pro 3 batteries prove true, our law firm believes that the sale of the laptops with the defect may have constituted an unfair and deceptive trade practice that may entitle a purchaser to relief. The attorneys at Migliaccio & Rathod LLP have successfully prosecuted several consumer protection class action cases, including a case against Lenovo involving defective laptops, which resulted in a classwide settlement. (Disclaimer: past successes do not guarantee future results). If you are an owner of the Surface Pro 3, and have experienced significant battery life issues, please contact our attorneys at ******@classlawdc.com or *****@classlawdc.com for a free consultation. You can also call our office at 202-470-3520.

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  3. Anonymous
    2016-08-03T19:56:28+00:00

    ...and in reference to my surface's battery degradation and the information you are collecting on your own site, here's the pertinent information from my device:

    Installed batteries

    Information about each currently installed battery

    NAME X898289
    MANUFACTURER SIMPLO
    SERIAL NUMBER 1164712452
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 8,922 mWh
    CYCLE COUNT 444

    Battery capacity history

    Charge capacity history of the system's batteries

    2015-11-23 - 2015-11-30 40,474 mWh 42,157 mWh
    2015-11-30 - 2015-12-07 40,372 mWh 42,157 mWh
    2015-12-07 - 2015-12-14 40,494 mWh 42,157 mWh
    2015-12-14 - 2015-12-21 40,365 mWh 42,157 mWh
    2015-12-21 - 2015-12-28 40,192 mWh 42,157 mWh
    2015-12-28 - 2016-01-04 39,660 mWh 42,157 mWh
    2016-01-04 - 2016-01-11 40,418 mWh 42,157 mWh
    2016-01-11 - 2016-01-18 40,679 mWh 42,157 mWh
    2016-01-18 - 2016-01-25 40,801 mWh 42,157 mWh
    2016-01-25 - 2016-02-01 40,689 mWh 42,157 mWh
    2016-02-01 - 2016-02-09 40,673 mWh 42,157 mWh
    2016-02-09 - 2016-02-15 40,995 mWh 42,157 mWh
    2016-02-15 - 2016-02-22 40,645 mWh 42,157 mWh
    2016-02-22 - 2016-02-29 40,961 mWh 42,157 mWh
    2016-02-29 - 2016-03-07 41,061 mWh 42,157 mWh
    2016-03-07 - 2016-03-14 41,567 mWh 42,157 mWh
    2016-03-14 - 2016-03-21 42,398 mWh 42,157 mWh
    2016-03-21 - 2016-03-29 39,421 mWh 42,157 mWh
    2016-03-29 - 2016-04-04 41,769 mWh 42,157 mWh
    2016-04-04 - 2016-04-11 42,583 mWh 42,157 mWh
    2016-04-11 - 2016-04-18 42,583 mWh 42,157 mWh
    2016-04-18 - 2016-04-25 42,583 mWh 42,157 mWh
    2016-04-25 - 2016-05-03 42,583 mWh 42,157 mWh
    2016-05-03 - 2016-05-09 42,583 mWh 42,157 mWh
    2016-05-09 - 2016-05-16 42,583 mWh 42,157 mWh
    2016-05-16 - 2016-05-23 42,583 mWh 42,157 mWh
    2016-05-23 - 2016-05-31 39,570 mWh 42,157 mWh
    2016-05-31 - 2016-06-06 35,261 mWh 42,157 mWh
    2016-06-06 - 2016-06-13 30,531 mWh 42,157 mWh
    2016-06-13 - 2016-06-20 27,406 mWh 42,157 mWh
    2016-06-20 - 2016-06-27 24,615 mWh 42,157 mWh
    2016-06-27 - 2016-07-04 22,476 mWh 42,157 mWh
    2016-07-04 - 2016-07-11 22,128 mWh 42,157 mWh
    2016-07-11 - 2016-07-18 15,896 mWh 42,157 mWh
    2016-07-18 - 2016-07-25 13,743 mWh 42,157 mWh
    2016-07-26 12,310 mWh 42,157 mWh
    2016-07-27 11,818 mWh 42,157 mWh
    2016-07-28 11,748 mWh 42,157 mWh
    2016-07-29 11,379 mWh 42,157 mWh
    2016-07-30 11,134 mWh 42,157 mWh
    2016-07-31 11,134 mWh 42,157 mWh
    2016-08-01 10,314 mWh 42,157 mWh
    2016-08-02 9,216 mWh 42,157 mWh

    And since I ran this report yesterday and the report is discontinuous after the update, my current reported capacity is 8,345mWh (yes, I've lost another Wh overnight!)

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  4. Anonymous
    2016-08-03T19:48:07+00:00

    Good thought Barb, however the default html file (c:\windows\system32\battery-report.html) does not get moved or re-named into windows.old (would be c:\windows.old\windows\system32\battery-report.html).

    So, after the update the old battery-report.html remains in place to be overwritten the next time the default version of the command is made.

    For those who want to save historic versions of the file, the default output from the battery report can be sent to a filename of your choosing using:

    "powercfg /batteryreport /output c:\filename.html"

    Where "c:\filename.html" can be any allowable windows filename in any drive or directory, so could easily be modified to the current date, allowing a file-based record of any changes.

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