Surface Pro 3 battery degradation

Anonymous

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency).

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

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Anonymous

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us.

Thanks again.

Greg

Updated 8/29/16.

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1,459 additional answers

Anonymous

2016-08-07T03:51:39+00:00

My surface with the LGC-LGC is loosing and loosing more and more battery capacity as time passes. This week started with 28% wear now is 32.2% battery wear. My older cheaper Asus laptop that i bought in 2013 only have 7.1% battery wear. Looks like this bug or what ever is affecting the simplo batteries quicker. Looks like LGC is affected but the degradation is slower.
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Anonymous

2016-08-07T01:08:46+00:00

Certainly worthwhile getting their techs to look at it.

To my mind though it is somewhat irrelevant whether it is hardware or software that is the issue. The software was provided with the hardware and both are manufactured by the same company. Either scenario leads to the fact that the product has failed in an unreasonably short time period, is not fit for its purpose as a mobile computer and doesn't perform as per Microsoft's claims for it that were made on the reddit AMA session shortly after its release.

This could end up being one of the easiest cases that American law firm have ever taken on.
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Anonymous

2016-08-07T00:56:31+00:00

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=9646f4dc-4bc8-428e-921f-73ab41f1bbea)

I'm sure Microsoft's appalling customer service will backfire on them. The following is from another website:

Surface Pro 3 is the one where the problems started. This means the problem could affect Surface Pro 4 and surface book as well if the batteries share the same supplier or driver scripting, but they are too new for the problem to have revealed itself yet... So it's all a bit of a gamble.

I certainly wouldn't feel comfortable buying any current surface computer until microsoft come clean with the reason for the battery problems in the Surface Pro 3

They are doing a pretty good self-destruct job of their hardware business by staying silent and not addressing this issue.

Shame.

They are clearly too busy bad mouthing apple on twitter to check their own problems
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