Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us. 

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2016-08-11T12:33:42+00:00

    Likewise.  I have another one with:

    X898289

    SIMPLO

    This one also has a s/n on the Surface Pro3 then ends in 5353 and the warranty expired on 4/12/16

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  2. Anonymous
    2016-08-11T12:20:53+00:00

    I have the same:

    X883815

    LGC-LGC

    One other thing to note.  All mine that are dying have a s/n that ends in 5353 and the warranty expired on 4/12/16.  Makes you wonder??

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  3. Anonymous
    2016-08-11T10:58:50+00:00

    anyone with LGC LGC batteries facing the same issues???

    Yes.  It's not as bad as what the SIMPLO people are reporting.  The maximum battery-powered life my Surface Pro 3 gets is about 3 1/2 hours.  Near the end it reports "Your battery is low ... 10%", "Your battery is very low ... 6%" then complete power off all within LESS THAN A SECOND.  At that point I can't turn the machine on anymore, plugged in or not.  If I let it sit with the charger on for about half an hour I can use it again (plugged in).

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  4. Anonymous
    2016-08-11T09:36:37+00:00

    Well I think it's all about business for them only, after get the profit, then say goodbye and launch even newer product if they have. 

    ... This business is achieved by reputation and repeat customers. if customers are unhappy, they will not buy new products and will reduce the likelihood that others will buy new products. your logic makes no sense.

    Microsoft already said they were investigating a fix.

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