Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-02-13T21:26:38+00:00

    For everyone; I too have been vexed by cursor freeze, on battery, plugged in, does not matter and seemingly completely random. Today it was so intrusive I once again came to this forum and others to see if anyone had found a solution. No luck.

    But something someone said had me check my trackpad settings. I changed the Tap setting to the lowest sensitivity and for several hours now of intermittent use it has been fine. 

    I have seen numerous posts where someone has successfully fixed it only to have the issue return so I will try to remember to report back here if it happens to me.

    In the meantime try it: I am no engineer so my guess is that the overly sensitive setting interpreted my attempts to do a 2 finger scroll or 1 finger cursor moving as a Tap and so it took a break to try to figure out what I was trying to do. Just an amateur guess.

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  2. Anonymous
    2020-02-13T21:41:48+00:00

    Today I also was so annoyed by this...if someone is interested in an Surface 7 Pro i7 then contact me...

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  3. Anonymous
    2020-02-17T17:48:10+00:00

    Well thanks everyone for your input on this.  It feels like a self help group that is yet to stumble on the answer to the meaning of life!

    I’ve literally tried everything. All to no avail. The latest observation is that when my work is being saved up to the cloud (un plugged and not on charge as well as vice versa note) the cursor freezes. 

    so there we have it. The MS Surface Pro has a MAJOR fault that MS obviously know about otherwise why would they remain so stubbornly silent on the subject.  

    Im not happy. This kit is not old. It is relatively expensive and i now have to go buy a completely different lap top - not a MS I can assure you. Shame on you MS.

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  4. Anonymous
    2020-02-17T23:43:26+00:00

    Interesting, I on the other hand if you read my latest post: I said that I no longer have this issue. But it is also to note that I no longer (signed out) use the cloud services as I did before. Are you using Gdrive or Odrive?

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  5. Anonymous
    2020-02-18T16:44:26+00:00

    Has anyone tried using an aftermarket surface pro keyboard? Amazon has a couple like Moko and Fintie. Although I will not excuse Microsoft for this, trying out a different keyboard for troubleshooting purposes might be well received by this forum.

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