Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-01-29T10:01:01+00:00

    Sorry to pour cold water on the so called solutions to the freezing cursor problem but, in my experience, there is an inherent fault with the Surface Pro that MS has refused to acknowledge ever since the product was introduced. All the fixes that have been helpfully suggested on this forum ( surface pen, battery charger, battery only mode, power only mode etc ) may work for some but not for everybody.

    I took delivery of mine in September, 2018 and it was only after I received a second replacement in the summer of last year ( the replacement came with a 256GB hard drive instead of the original 128GB !!) that the problem finally disappeared. However, there was still no explanation as to what caused the fault so it was simply pot luck when it was finally solved. Pretty poor performance from a company with the size and resource of MS.

    Bottom line is that my SP is now working as it should have done from Day 1 ( and is a terrific machine ) but my next laptop will not be from Microsoft. I have told MS this ( no response ) and suggest everybody else does the same. Maybe, just maybe, somebody there will listen, take action and, above all. communicate with us !

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  2. Anonymous
    2020-01-29T17:57:53+00:00

    Hi,

    I have the 256Gb version but the problem still persists. 

    It is definitely.. without doubt.. an issue only apparent when the charger is attached. As soon as I frustratedly flick the charger cable off the problem disappears.

    Very disappointing that Microsoft firstly don't acknowledge the problem, and secondly pointedly refuse to fix it.

    If we weren't all reliant on our I.T. it would be worth everybody with this issue sending their surface pro's back to microsoft and starting a class action and then see what they'd do.

    Regards

    Roger

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  3. Anonymous
    2020-01-29T17:59:29+00:00

    Join the club!

    If a MS employee is looking at this please please address the fault!!!!!!

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  4. Anonymous
    2020-01-29T20:14:41+00:00

    Just a heads up for all experiencing this issue.  Please try switching your ac adapter to an alternate AC outlet.  In my case, it solved the issue for now.  Could be a dying AC adapter or surge protector.   " I have spoken"

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  5. Anonymous
    2020-01-29T21:10:57+00:00

    I have purchased another ...no change ...

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