Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-03-25T14:22:39+00:00

    I just did a test with my OEM charger and could not replicate the issue. Therefore, I highly suspect that the problem is from my aftermarket charger I bought from amazon. Since the touchpad only freezes when connected to the aftermarket charger. I did the comparison test on the same outlet and location.

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  2. Anonymous
    2019-04-16T19:41:42+00:00

    I have an original Surfacebook and the trackpad freezes every 15-30 minutes for 1 to 5 seconds.

    During the freeze the USB icon briefly flashes in task bar.

    I checked Event viewer and at the time of the freeze Windows logs: 

    Touch/Touchpad Hardware Quality Assurance verification succeeded.

    Trying everyting to fix this annoyance!

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  3. Anonymous
    2019-04-29T03:37:35+00:00

    After reading all of the replies and running my own experiments, I am inclined to agree that this is,  indeed, an electrical interference problem. It only occurs when the Surface is plugged in, either stock or third party adapter.

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  4. Anonymous
    2019-06-08T13:29:09+00:00

    I have the issue whether plugged in, or on battery.  In fact the issue might be even worse on battery.

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  5. Anonymous
    2019-06-27T05:50:26+00:00

    I just got an after market charger and when I plugged it in, I started to have issues with my touchpad freezing up.  When I unplug it, my touchpad works perfectly on battery.  It works perfectly with my microsoft charger.  It seems to me that Microsoft is trying to force us to purchase a Microsoft brand charger at twice the cost and with poor longevity.

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