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I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.
All the latest updates are installed.
I've removed the mouse from device manager and then ran Scan for new Hardware.
I've removed and re-installed the lastest Surface firmware package.
But it still does it, however it only seems to happen when the device is on power. It works fine on battery.
Any ideas?
Regards,
Greg
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All mentioned solutions have been tested however the problem still not resolved yet , any more ideas before saling this MS PS7 , !!!
Anybody tried to recharge by using USB-type C charging cable 15V /3A with USB C Charger, Anker 65W PIQ 3.0&GaN Type-C Charger With A 45W PD Port?
..... I have read about this previously, tried it, and found that it does not fix or even reduce the problem.
My SP7 is on its 4th day of no freezes after turning off Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".
Your three cases and other cases reported here and in other areas of the internet suggest there may be various problems with the Surface Pro products. For example, while you can sometimes bring yours back by touching its back or plugging or unplugging the charger, that never worked on mine.
This Panel Self Refresh thing was recently highlighted by someone running two monitors off their Surface Pro. While the embedded monitor froze, the second monitor did not.
Install the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"
Thank you for the suggestion. I appreciate the attempt to help. However, I have read about this previously, tried it, and found that it does not fix or even reduce the problem.
Install the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"
More details here: https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-7-freezing-and-restarting/0212b351-d337-40df-9791-46ecd991d0f9?page=2&auth=1 Look at post by aeturnus on 2nd page of thread.
This issue goes back at least to Surface Pro 4: https://answers.microsoft.com/en-us/surface/forum/all/panel-self-refresh-causes-screen-freezing-on/3f85075e-efee-4ad0-a116-118429536768
UPDATE: 5-19-2020
It's been a week and a half since turning off Panel Self Refresh as noted above. Since then there have not been any freezes or stalls.
