Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-03-22T12:46:55+00:00

    Hi Greg,

    For us to better assist you with your concern, we would like to ask a few questions:

    • Any recent changes made prior to the issue?
    • Can you provide us the latest Windows Update that is installed on your device? To check on this, Go to Settings> Update and Security> View installed update history.
    • Have you tried performing force a shut down and restart your Surface?

    Let us know so we can assist you further.

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