Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-05-21T13:20:21+00:00

    Hi Mark,

    Just to clarify, did the issue occur only after a recent update? Does your device gets hot when the issue happens?

    Let us know so we can assist you further.

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  2. Anonymous
    2018-05-20T14:38:49+00:00

    Hi,

    I have the same exact issue.  Did a fresh restart of Windows and firmware and drivers are completely up to date.  

    Issue is only when the computer is plugged in and only seems to happen around 9pm at night.  It could be that after a full day of being on and plugged in.  

    Ran Surface Diagnostic Toolkit and it did not help.

    Please let me know if there is another solution.

    Thank you

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  3. Anonymous
    2018-03-23T13:12:33+00:00

    Thank you for the update. We suggest that you perform Surface Diagnostic Toolkit to resolve this touchpad issue for your device.

    Let us know how it goes.

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  4. Anonymous
    2018-03-22T13:24:51+00:00

    cant seem to post screenshots..

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  5. Anonymous
    2018-03-22T13:23:45+00:00
    • Any recent changes made prior to the issue?

    >> Windows update installed the latest firmware yesterday.

    • Can you provide us the latest Windows Update that is installed on your device? To check on this, Go to Settings> Update and Security> View installed update history.
    • Have you tried performing force a shut down and restart your Surface?

    >> I don't need to do a force shut down, I've done a normal restart twice now.

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