Surface Pro 2017 touchpad mouse freezing

I just purchased a new Surface pro and have the same issues with freezing mouse, using touchpad on power.  Its fine if you unplug it from the power.  Everything is update to date, all the drivers are good, and I ran the diagnostics tool and there are no issues.

Hello Mark,

Have you tried to connect an external mouse and check if the issue occurs?

• If the issue occurs while using an external mouse, then you might need to reset your device using the recovery image.
• If the issue does not occur, then this is a possible hardware issue.

You may try cleaning the connectors on both your Surface and type cover.

1. Unplug your Surface and detach the Cover.
2. Wet a cotton swab with rubbing alcohol. (Use 95% or stronger isopropyl alcohol if possible.) Rub the cotton swab back and forth over the six circular magnets on the Type Cover's connector. After you're done, make sure the pins are dry and that no cotton fibers remain on the connector. Then clean the connector on your Surface.
3. Reattach the Cover, making sure that all the magnets touch the bottom edge of your Surface.

Also, you can visit a Microsoft Store near you and try another type cover. This will let you further isolate the issue.

Let us know if you need further assistance.

Hi, 

Thanks for the response.  This has been the most sensible piece of advice I've received from Microsoft since I started experiencing the issue.

I just had the issue with the touchpad freezing and shut down the Surface and rebooted into the UEFI. When I did so, the cursor would not appear at all.  In order for it to appear, I had to remove the type cover and put it back on.  Then the touch pad acted normally.   Rebooting normally afterwards, I would still have the issue with the cursor freezing while in Windows 10.

I'm not sure if this helps narrow down the issue.  This is a brand new type cover, by the way.  I only just had it replaced, and had the issue before replacing it and now after.   

Any further advice very welcome.

Thanks

Hi Mark,

I see that you have performed several steps to check if this is software related. I recommend that you boot into the Surface UEFI and observe if the cursor will exhibit the same behavior when the Surface is charging. Go here for your reference in booting into the Surface UEFI. If the same problem occurs while in the Surface UEFI, it means that the hardware is responsible for the issue. If that's what you find, please reach out to Microsoft Support for further assistance. You can also take your Surface to a Microsoft Store so the hardware issue can be addressed.

Give me an update so I can continue looking into this.

Regards.

Hi, none of these solutions worked.

Anything else?

Thanks