Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-09-13T16:04:26+00:00

    Oddly, I had this issue until I turned the keyboard backlight off full brightness.  Off, low & medium brightness seems okay...

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  2. Anonymous
    2018-09-06T12:12:27+00:00

    I'm new to the Surface Pro having just switched from Apple.

    Yes, I'm also experiencing the problem of the freezing cursor which is terribly frustrating.

    However, completely by chance, I think I may have hit open something. An earlier comment on this forum mentioned that the cursor started to freeze usually after 9pm ! I also noticed, after just 4 days of use, that mine starts to freeze after 6pm on every one of those 4 days. 

    I went to Settings/Update & Security/Change Active Hours. Sure enough, it was set to a Start Time of 0800 and an End Time of 1800. I have since changed those settings to 0700 & 0000 respectively. No freezes so far but time will tell if my experience was merely coincidence.

    I will report back later.

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  3. Anonymous
    2018-08-19T02:26:18+00:00

    The PC worked fine for several months before getting this bug.

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  4. Anonymous
    2018-08-19T02:25:23+00:00

    I have the exact same problem.  Updated everything and still having the freeze.

    One item to note is that touching the touch screen will usually unfreeze the touch pad.  This is so annoying I want to throw this thing through the window.

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  5. Anonymous
    2018-08-12T21:34:32+00:00

    Same problem.

    Freezes when plugged in.

    Got a brand new Microsoft charger.

    Same problem still.

    The problem is within the Surface Pro 4. 

    It is likely a quality control problem because thousands of people have it but not everyone.

    Microsoft pretends each similar case is new and unique so they don't have to do a recall.

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