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I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.
All the latest updates are installed.
I've removed the mouse from device manager and then ran Scan for new Hardware.
I've removed and re-installed the lastest Surface firmware package.
But it still does it, however it only seems to happen when the device is on power. It works fine on battery.
Any ideas?
Regards,
Greg
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am using the charger that was supplied with the SP6 and it still appears to make the cursor jump, lag and freeze when charging. Its hard to diagnose as it can go a couple of days with no issue then it appears.
I am waiting for the next time to see if holding the charger cable helps. seems silly but it can create a better grounding.
In general though.... come on Microsoft. this is unacceptable. Like Emilations I am really considering going back to a mac.
I finally bought an OEM charger and the problem, so far, appears to be a thing of the past.
JT
I replaced mine with a base macbook pro and am very satisfied. Any issue or bug can be presented and discussed directly at the apple store unlike MS because we dont have a store in Montreal. The fit and finish on the macbook is gold. However, my use case permits me to not have windows. Huawei are not supported by windows anymore and are blacklisted. I had a pixelbook once but sold it back because the chassis and OS felt weak. I do miss the pen input from the SP though. Having owned the pixelbook and SP5, you can ask me questions.
My problem of the cursor freezing at random still persists. It has nothing to do with the circuitry of the house. Indeed, the problem is significantly worse on battery mode.
Why do we all persist in trying unconvential solutions to a problem which MS refuses to acknowledge ? In the absence of a fix, i will now be attempting a full refund and will look at Google pixelbook or Huawei Matebook as alternatives.
When you have the issue, I'd suggest trying to plug it into different outlets around your house if they are on different circuits and see if that solves it. Or try it out in an entirely different location. The issue only happens to me when I'm plugged in to one specific circuit and a certain sets of lights are on in my house -- so for me it's 100% related to some sort of EMF interference. Someone here suggested trying to address it with an dirty electricity filter, and I might go ahead and do that. I tried returning my power cable to Microsoft a couple of times (as well as the type cover AND the Surface itself) and that never solved the issue, but it seems like from this forum that this has worked for some people. So might be worth a try as well. Good luck.
