Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-12-25T16:16:27+00:00

    Not sure if this will fix all freezes, but i turned off the "Swift Pair" option on the Bluetooth settings page and I haven't seen it freeze in a couple of weeks. Note that I am almost always on battery, if that matters.

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  2. Anonymous
    2019-12-25T05:07:35+00:00

    Same here, pen doesn't seem to interfere with my sp7. Interestingly, mine freezes more often when I'm viewing video streaming sites (such as YouTube) on MS Edge. Firefox doesn't seem to produce that problem.

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  3. Anonymous
    2019-12-24T08:23:59+00:00

    Interesting, I haven´t changed this setting so it is still on medium. I will try to replace the type cover. Because if I use the Surface docked with an external mice, keyboard and monitor it is without flaw for hours.

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  4. Anonymous
    2019-12-24T05:34:29+00:00

    Hello,

    I had the same issue with my Surface Pro 7. But i recognized that the issues started to take place when i increased the Touchpad Sensitivity to the max _"Most Sensitive" as it is called in the settings_ so i decreased the sensitivity and the issue has gone.

    Although this solution confirms that there is an issue with the "Most Sensitive" setting, but it confirms that the TouchPad is working properly and has no issues.

    Hope this reply helps.

    Best Regards,

    Sherif

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  5. Anonymous
    2019-12-08T15:11:53+00:00

    I have the same issue on my new Surface Pro 7. Currently also without being plugged in.

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