Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-02-13T21:26:38+00:00

    For everyone; I too have been vexed by cursor freeze, on battery, plugged in, does not matter and seemingly completely random. Today it was so intrusive I once again came to this forum and others to see if anyone had found a solution. No luck.

    But something someone said had me check my trackpad settings. I changed the Tap setting to the lowest sensitivity and for several hours now of intermittent use it has been fine. 

    I have seen numerous posts where someone has successfully fixed it only to have the issue return so I will try to remember to report back here if it happens to me.

    In the meantime try it: I am no engineer so my guess is that the overly sensitive setting interpreted my attempts to do a 2 finger scroll or 1 finger cursor moving as a Tap and so it took a break to try to figure out what I was trying to do. Just an amateur guess.

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  2. Anonymous
    2020-02-07T10:35:51+00:00

    Yes and i thought it got better but since the last update its coming up again. Mutliple freezes with our without being plugged in. The cheap Chromebook of my daughter does a better jobat typing at this i7 surface 7

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  3. Anonymous
    2020-02-06T15:55:26+00:00

    There is obviously a problem here for multiple users that firmware updates are not fixing. When can we expect a real fix for this? As I am typing this my mousepad keeps freezing and there is a huge delay to the keyboard response. Just checked to make sure the latest firmware is installed and still having issues.

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  4. Anonymous
    2020-01-30T10:57:42+00:00

    As stated earlier i have the se issue on the surface 7 but lately it didnt happen for weeks BUT i have this issue on my business ThinkPad.... ;)

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  5. Anonymous
    2020-01-30T10:28:32+00:00

    Thanks. Thats comprehensive. 

    I tend to agree with Roger. This problem is clearly something endemic in the Surface. this is not the only thread on the subject!

    the power supply seems to be only one common denominator. my problems persist even when its not on charge. i have noticed that if im working on the cloud, an auto file save will freeze the cursor. If i use Edge as a browser it freezes more because there is so much ‘noise’ going on in the background. 

    it is definately worse on charge. And in some locations its worse than others, so the conditioning of the AC supply to the charger may be an issue. 

    NONE of these issues should be a problem to the user. It is a fault in the Surface that our various tweaks might help a bit but do not deal with the root problem. 

    MICROSOFT. DO SOMETHING BEFORE ROGER’S SUGGESTION OF A CLASS  ACTION TAKES HOLD!!

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