Surface Pro 2017 touchpad mouse freezing

fix is here: https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-7-trackpad-freezes/1e1d6165-b8de-4fc0-83c2-f470b1a507ad?page=2

same here: https://answers.microsoft.com/en-us/surface/forum/surfpro7-surfupdate/surface-pro-7-screen-freezing-not-system-all/37d11bc5-1d63-4139-a103-f52edfaf4278

Since about 4 months I had the problem on my Surface Pro 4 that my mouse kept freezing for 2-5 seconds. Surprisingly, the problem also occurred on my new Surface Pro 7. But what disturbed me the most is that I also had this problem at home on a newly installed Intel NUC 10i7. I then researched on Intel Support and found that the problems were related to the USB 3.0 ports. The problem was always caused by an external USB 3.0 hard drive or USB 3.0 stick interfering with the wireless connection between the mouse dongle and the mouse. Simply installing the mouse dongle on the other side of the docking station, away from the USB 3.0 ports, was enough to fix the problem. It was also sufficient to use a different USB port for the mouse dongle on the Intel NUC.

Intel has done an excellent job of documenting the problem and has also looked into other solutions. Here are the corresponding links:

https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/usb30radiofrequencyinterference.pdf

https://www.intel.com/content/www/us/en/support/articles/000016225/intel-nuc.html

I'm having the same problems with my mouse locking up on my 2017 Microsoft Surface.

the only way I can get it to fix is unplug my computer from Power... this USUALLY fixes it (not all the time).  Before that I tried disconnecting and reconnecting my type cover... that didn't help and I also purchased a new type cover (very expensive and didn't help).   I've also noticed that sometimes my power-supply gets warm... if that happens, I will sometimes disconnect my power supply from the wall (or even try flipping the plug going into my power supply).  Sometimes this works... but not all the time.

It's very frustrating.  And it seems to occur when I have more windows open on my computer, but I've even closed all my windows, restarted and still had the problem.   It's really annoying.

Summary of the below:

I am starting to think the sticky touchpad is related to electro-magnetic interference.

My other assumption, is static electricity and lack of electrical grounding on Surface Pros.

Details:

To confirm some people's observations, I do have more touchpad freezing when using any power supply while at my work-office. I have tried 3 different power supplies, including the heavy Surface Dock 2.  I have fewer issues at my office when using battery alone.  I am doubtful that this is a Microsoft Windows issue with monitoring the charging process because I disabled the service "Power" & rebooted, but it might be a chip issue in relation to charging.  Regardless, I still get stickiness issues on battery alone while in the office.

Earlier in this topic chain, a person said that this sticky touchpad issue was not present at home, only at his work-office.  I can confirm this for myself as well, much to my surprise, even when using the same power supply and resuming the same admin login on the Surface Pro at home after leaving work.  So, I was thinking, this surely must be a Windows Professional issue due to Group Policy or the servicing of network requests that only exist in the work-office, or maybe even "dirty power" at the work-office that another person mentioned earlier.  So, back to the work-office I went, and I used battery only & disabled the network adapters & resumed the same admin login I was using at home, but the sticky/locking/pausing mouse issue resumed at the work-office.

So, what conditions differ between home and the office?

There exists significantly more radio traffic in the work-office from many WiFi devices (yes, I had my WiFi adapter disabled), and likely much more electro-magnetic interferences from all the wiring in the office.  For me, this is making the most sense as to the sticky touchpad cause.  It does seem like I have more touchpad freezing in different areas of the office building.

The other difference, was that, at home, I use a wood table and wood chair and have real wood flooring, while my office has staticy particleboard fake wood laminate flooring, my desk is laminate, and my chair is plastic+polyester+cotton+polyurethane.  Don't laugh yet.  Laminate & polyester are notorious for zapping people with static electricity build-up & discharge.  At my office, I do sometimes get notable shocks on my arm or hand.  While those are very tangible zaps, consider how frequent that intangible static discharges must be taking place.  Now, consider that the Type Cover is on that desk and it minutely flexes repeatedly as we use the Type Cover, likely building up & discharging intangible static charges, in addition to what our fingers transfer from the desk, floor & chair.  Given the similar sticky cursor issue exists on old Dell laptops [1] and theirs being due to a supposed grounding issue, maybe Surface Pros suffer this grounding problem as well?  

Unfortunately, I tried frequently shifting around in my seat, sliding my around on the floor, and sliding my Surface Pro with Type Cover back and forth as I used the touchpad, to see if I got more touchpad freezing, but it did NOT increase the frequency of mouse stickiness.

[1] https://www.dell.com/community/Laptops-General-Read-Only/erratic-touchpad-when-AC-charger-is-plugged/td-p/3795630

Thanks to everyone who contributed to this initial thread - I think it confirms that MS have a problem, or maybe 'problems' in regards the Surface Pro that they need to put to bed one way or the other.

For my own version of this issue, I seem to have recently come to a conclusion.

The problem of the mouse sticking only ever happened when the unit was plugged into the charger and then, only at work which was 90% of my usage time.

When Covid hit, I became based from home like many others and I realised that the problem was not occurring when plugged in at home.  With that bit of confidence, I invested in an expensive dock to make my work station more workable long term and that has happily worked out well and not turned out to be a wasted purchase.

I have recently started going back to the office for a day a week and low and behold, the problem returned as soon as I plugged my laptop in at the office.  I tried all sorts of different power outlets, extension leads, adaptors and even chargers (as I have two) - nothing stopped the problem.

Last week the local electricity supply Co did some upgrade work to the power to our industrial estate and the problem with my Surface Pro has vanished.  Not just an improvement - the problem has completely gone.

I have to conclude therefore that whilst the only peice of kit to display any issue at all in the office was my Surface, once the local power supply of the building was improved (and I can't get the exact details of what they did albeit it seems some kind of PFC or power conditioning might be involved) it is now behaving perfectly as it should.    This kind of suggests that the Surface Pro is really sensitive to the condition of the power supply and hopefully this gives MS a clue (if they read these and if they don't already know) as to unlocking at least one of the problems with this otherwise great laptop.  I would add, that after returning to the office and experiencing the problem post Covid lockdown, I was ready to give in and buy something completely different

• it was just a happy piece of luck that the local electricity supply was modified.

Hope this might help some of you isolate your own problems with the Surface freeze.  

All the best.