Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-12-25T16:16:27+00:00

    Not sure if this will fix all freezes, but i turned off the "Swift Pair" option on the Bluetooth settings page and I haven't seen it freeze in a couple of weeks. Note that I am almost always on battery, if that matters.

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  2. Anonymous
    2019-07-08T07:05:57+00:00

    My problem of the cursor freezing at random still persists. It has nothing to do with the circuitry of the house. Indeed, the problem is significantly worse on battery mode. 

    Why do we all persist in trying unconvential solutions to a problem which MS refuses to acknowledge ? In the absence of a fix, i will now be attempting a full refund and will look at Google pixelbook or Huawei Matebook as alternatives.

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  3. Anonymous
    2019-04-29T03:37:35+00:00

    After reading all of the replies and running my own experiments, I am inclined to agree that this is,  indeed, an electrical interference problem. It only occurs when the Surface is plugged in, either stock or third party adapter.

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  4. Anonymous
    2019-03-25T12:18:02+00:00

    I also have the exact problem.

    Mine seems to be isolated at work, when connected to my charger.

    I use an after market charger bought from amazon.

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  5. Anonymous
    2018-12-10T12:24:42+00:00

    I have had this issue for a while (And still have sometimes)

    When pressing the battery icon in the taskbar you will see this window. Change the "Power mode" to "best battery life" even when on the power grid to reduce the freezing.

    I really think that this issue is GPU related for Windows, because it usually occurs when screen changes is happening.

    There is something with the Surface when you been working on it for a while, and it gets warmer this issue seems to increase in frequecy.

    So it might be CPU and heat related too.

    Try this to see if the GPU is the issue. Just go and display the desktop  (Then no windows will show), move the mouse around and see if it freezes at all when on the "Recommened mode" setting in Power mode.

    Then try to bring up the task manger and show processes (that will cause the window to render all changes all the time) and see if you get the freeze. If not, try to set the battery mode to "Best preformance" again and you will have it after a while for certain. I have tried this at 5 Surface pros in different generations and they all have it.

    This Power mode is mainly the issue at my devices.

    Best regards

    Andreas

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