Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-01-27T23:01:44+00:00

    I hate to be the negative person but I never found a solution to this problem with my Surface Pro 5 and ended up getting rid of it

    I dont think there is a solution which is really bad, Microsoft needs to address this. Their products are amazing but not if there is a problem like this.

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  2. Anonymous
    2020-01-27T17:59:45+00:00

    I have a 2017 Surface Pro.

    The touchpad cursor freezes every evening from about 5pm.  I've tried everything.  When the cursor freezes, I generally have to use the touchscreen mode which never freezes - ever, but does not give you what you need for some kinds of work.   

    So for me it's def the touchpad that is the problem and it is when it is plugged in that the problem occurs.

    It seems to me that MS must be working on this - it is not a one off clearly - it is an endemic fault with the Surface Pro.  Not acceptable and given I use mine for work and for home use, I will have to move to another brand if this is not sorted - it seems to have been going on since the Pro3 - we are now on the 7!

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  3. Anonymous
    2020-01-27T14:17:46+00:00

    Insufficient solution, mine is back to freezing occasionally

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  4. Anonymous
    2020-01-17T23:17:03+00:00

    Could be me - i bought it to replace my old macbook pro and i really love the device but can someone from microsoft tell us if this is a surface related problem?

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  5. Anonymous
    2020-01-17T23:02:47+00:00

    Same here with Surface 7.

    I tried everything from previous posts, and nothing works on the long run.

    I'm quite desperate, I may park my surface and use an old MacBook...

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