Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-01-10T13:47:36+00:00

    The same here on Surface Pro 4 i7

    Will add additional info in hope it would be fixed sooner. Detailed symptoms: when you drag a cursor it stops until you pull the finger up and put it down on a touchpad again. It usually happens every 5-10 minutes in waves of 10-30 interruptions.

    I have SP Pro 4 i7 with Signature Type Cover and installed all the latest updates. Fresh installation of Windows 10 Pro version 1909, OS Build 18363.535.

    This issue is 100% gone when I attach the Type Cover from the old Surface Pro 3 or when I attach this SP4 Signature Type Cover to old SP3.

    The issue is 90% gone when I'm on battery or using old AC charger from SP3.

    Tried reinstalling all drivers related to Type Cover and touchpad.

    Tried to play with precision of touchpad.

    Tried to switch off "power disabling for energy saving" in Devices Manager for related hardware.

    Tried to apply ferrite filters on SP4 AC wire. 

    Nothing helps so far.

    It's a shame so many people having the issue for so long time across different Surface devices and there is still no fix from Microsoft. I had the yellow tint screen issue with my old SP3 and now having this touchpad issues with my SP4. No way I'm buying ANY DEVICE from Microsoft unless they start to fix issues with their devices.

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  2. Anonymous
    2020-01-06T01:35:02+00:00

    The same here on Surface Pro 4 i7

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  3. Anonymous
    2019-12-25T05:07:35+00:00

    Same here, pen doesn't seem to interfere with my sp7. Interestingly, mine freezes more often when I'm viewing video streaming sites (such as YouTube) on MS Edge. Firefox doesn't seem to produce that problem.

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  4. Anonymous
    2019-12-24T08:23:59+00:00

    Interesting, I haven´t changed this setting so it is still on medium. I will try to replace the type cover. Because if I use the Surface docked with an external mice, keyboard and monitor it is without flaw for hours.

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  5. Anonymous
    2019-12-24T05:34:29+00:00

    Hello,

    I had the same issue with my Surface Pro 7. But i recognized that the issues started to take place when i increased the Touchpad Sensitivity to the max _"Most Sensitive" as it is called in the settings_ so i decreased the sensitivity and the issue has gone.

    Although this solution confirms that there is an issue with the "Most Sensitive" setting, but it confirms that the TouchPad is working properly and has no issues.

    Hope this reply helps.

    Best Regards,

    Sherif

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