Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-03-25T13:28:14+00:00

    I ended up taking my Microsoft charger to the Microsoft store in NYC and they were nice enough to replace it with another one.  Problem solved.

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  3. Anonymous
    2019-02-06T15:46:34+00:00

    For the heck of it, try keeping your off-hand on your tablet, touching the metal.  See if it persists.

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  4. Anonymous
    2019-02-06T01:10:13+00:00

    It's obviously under powered so the issue will keep happening. It is most notable with multiple windows running.

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  5. Anonymous
    2019-01-12T21:15:55+00:00

    UPDATE from me.

    My touchpad has been working perfectly during several days. I can only think of two 'changes' that happened just before the problem disappeared: 1) I did run a windows update (a quick one), and 2) I connected again my Bluetooth external mouse to the laptop (a Logitech mouse that I had not connected since the problem started). I have unplugged the USB receiver of the Bluetooth mouse and the touchpad is still working fine.

    I am crossing my fingers for not having back the same issue!

    Cheers,

    Ramon

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