Random ERR_NETWORK_IO_SUSPENDED in Windows applications (network itself *is* working)

Anonymous
2022-01-18T18:49:57+00:00

Quite often Windows applications are stuck (frozen) with error ERR_NETWORK_IO_SUSPENDED.

(Typically observed in Chrome, but impacts also any other application, e.g. Edge)

When:

  • after returning from sleep mode
  • *but also* at random time

For how long:

  • several minutes
  • then the applications automagically resume to normal behaviour

What is impacted:

  • all Windows applications at the same time
  • except WSL, that is *not* affected (e.g. I can do a curl without any problem)

Network itself is not the cause!:

  • other devices in my LAN still have access to Internet during the incidents
  • WSL still has access to Internet too!

I had the impression I could have solved the issue after forcing a downgrade/upgrade of Windows, but the problem is there again (maybe since the last Windows update). Windows version is up to date. Already tried to reboot many times, of course. To no avail.

This issue is extremely frustrating, when you are are stuck in the middle of a sentence and have to look at your laptop during long minutes before being able to finish typing. (BTW, got stuck twice while typing the present question!)

I'm quite desparate with this. Don't even have a clue on how to investigate. Did not find anything interesting in Event Viewer.

Context:

  • Surface_Book_3_1900
  • Windows 10 Home 10.0.19044

Moderator note - Moved from Windows to Surface.

Surface | Surface Book | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-06-01T14:22:46+00:00

    It seems there are lots of us out there with basically the same issue or a variation of it.

    Does anyone at all that has no chrome installed still suffer from same issue?

    If yes please pass that info.

    Thanks

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  2. Anonymous
    2022-03-01T04:02:27+00:00

    No ideas so far. I have exactly the same issue as you described.

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  3. Anonymous
    2022-02-22T13:27:09+00:00

    Why is it also happening to other people that are using ASUS laptops? I also want to fix the problem without the need to restart the computer.

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  4. Anonymous
    2022-02-10T15:06:49+00:00

    Stumbled over this by accident ...

    I faced a very similar behavior on my HP Spectre x360 Intel Core i7-1065G7 since Dec 2021.
    I after wakeup from hibernate the affected application takes several minutes before it could be use network stack again (both wifi as well as cable are affected).

    Closing and restarting the affected application speeds this up a little but is no true™ workaround.

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  5. Anonymous
    2022-01-19T20:18:48+00:00

    Hi Arnauld Van Muysewinkel,

    Thank you for reaching Microsoft Community.

    May I know when did this behavior started and can you recall if there were any changes made on the device before it started?

    Just to make sure: the device is connected to your network through an Ethernet cable, correct?

    Kindly run these steps first on your Surface Book 3 then check if the issue persist:

    1: Run Surface Diagnostic Toolkit

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    2: Check for Windows Update

    Go to Windows Settings > Update & Security and select Check for updates

    Make sure all updates need are installed including Optional updates

    3: Update drivers and firmware

    Check what is the current OS Build of your Windows version by going to Settings > System > About. 

    Go to Download driver and firmware for Surface, choose Surface Book

    Then click the link next to Surface Book 3 then click Download on the next page.

    Choose the .msi file that matches your current OS Build and click Next.

    After downloading, run and install the .msi then Restart. 

    4: Run System File Checker Tool

    See: Using System File Checker in Windows (microsoft.com)

    If still the issue persist, try these steps below:

    1: Run network commands

    Open Command Prompt (Admin)

    Type and enter these commands:

    netsh winsock reset

    netsh int ip reset

    ipconfig /release

    ipconfig /renew

    ipconfig /flushdns

    Close Command Prompt windows then restart the Surface

    2: Uninstall/re-install network adapter

    Open Device Manager

    Expand Network adapters

    Right-click on Intel WiFi 6 and select Uninstall device

    Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall.

    Restart the Surface

    Hope this helps.

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