Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2020-04-14T13:41:43+00:00

    Same problem, shaking screen, out of warranty, beyond the 3 years. Microsoft give a better solutions especially when you have known of this problem from the start. I just found out this week... off course after having this problem and googling it. 

    A 650 euro extended warranty purchase is NO solution to this problem and maybe getting the same faulty Surface pro 4 or an extinct Surface pro 5. Knowing that a new Surface pro 7 starts at 899 euro. 

    Microsoft should have recalled the Surface pro 4 device proactive! 

    I'm very disappointed in the service from Microsoft, especially for a device that costs 1.300 euro.

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  2. Anonymous
    2020-04-14T12:32:17+00:00

    I expressed my disappointment on not solving the MS SP4 problem structurally in a Linked-In comment on a current Microsoft Surface Pro add:

    https://www.linkedin.com/feed/update/urn:li:ugcPost:6647806920897900544?commentUrn=urn%3Ali%3Acomment%3A%28ugcPost%3A6647806920897900544%2C6655801008309981184%29

    Please confirm this post, if you also agree with this.

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  3. Anonymous
    2020-04-13T20:55:45+00:00

    my screen is all of a suddenly is shaky up and down.  how do I fix this?

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  4. Anonymous
    2020-04-13T17:31:20+00:00

    Hi,

    Microsoft will not replace the screen for Surface Pro 4. You need to go for extended warranty for $400 to $500 and get the Surface Pro 4 replaced with refurbished Surface Pro 5. If your Surface Pro 4 is less than 3 years from the date of purchase you are eligble for free replacement for refurbished Surface Pro 5. 

    Getting the screen replaced is not a solution for the Flicker Gate issue. That’s the faulty hardware issue. 

    Cheers

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