Surface Pro 4, Screen Flickering, Shaking

I acknowledged that Microsoft is obligated to recall all hardware issues due to it's own fault, and should have replace it without any cost to us, the consumers. Afterall, we have spent a premium price for this piece of hardware.

2 years back, I've encountered the very same issue, screen flickering and Microsoft replaced my original SP4 with a refurbished unit of SP4. It does look brand new back then. And i was satisfied with the replacement. Unfortunately last week, this replacement  SP4 started giving me this same problem again. 

My problem is, when i checked on the replacement SP4 unit, the warranty expires, as it only comes with 1 year warranty. Mind you, i've my original SP4 comes with a 2 years warranty (additional add on purchase). Now that Microsoft had replaced my original unit, this replacement unit comes with 1 year warranty only. When i checked again on Microsoft Support Page, my original unit warranty is still valid!

i've contacted Microsoft about this, they refused to give me warranty for this replacement unit, because its only for 1 year validity. How about my 2 years warranty on my original unit, which is still valid till 21st of May 2020!! They gave me these 2 options, which i've rejected both and demanded them to honor my original unit sp4 warranty validity.

• The first option is a $200/¥21,000 credit towards the purchase of a new device. -
• The second option is that we may also process an Out of Warranty upgrade replacement order for your device towards a Surface Pro 5^th^ Gen unit for only $599.

I've been arguing with them thru emails, last email was last 2 weeks back... till now they have not come back to me yet. I've attached screen shot as proof. hopefully they will honor their warranty claim.

I’m as well from Australia... show my support for a class action.

regards

Mick

My Surface Pro 4 screen started flickering on the 7th of March.  Now, every time I use it for long it starts flickering, therefore it's impossible for me to use the device for long. As I purchased it in the end of November 2016, it seems I am not elibigle for the flickering (or screen scramble) replacement. What to do?!

It seems extremely unfair that Microsoft has established this cutt-off point for elibigility if the issue cannot be addressed with a firmware or driver update. It's revolting that Microsoft is asking me to pay  (for support) so they can fix a manufacturing problem just because the issue first appeared a little over 3 months after the 3-year cutt-off point.

I guess that teaches me not to buy Microsoft anymore...

My Surface 4 started flickering a few days ago. I call Microsoft and the customer service rep told me I would get a replacement and then she corrected herself and said I missed the exchange program by one month. She told me that the problem was taken care of before I purchased mine and that is why they will not replace it. Obviously, they did not fix the problem if everyone has the same issue! I asked to speak to a Supervisor, held for ten minutes and he disconnected me when he answered.