Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2020-04-04T13:15:46+00:00

    I HAVE THE SAME PPROBLEN....SCREEN SHAKING.

    MY SURFACE 4 PRO IS OUT OF GARANTY, WHAT TO DO.  AND I LIVE IN SÃO PAULO- BRASIL.

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  2. Anonymous
    2020-04-03T22:33:06+00:00

    Please Microsoft - stop the ****.  Just reach out to your disgruntled users and make things right!

    You have great software! 

    Why do you want to be known for "crappy" hardware and terrible service,,, I just don't get it????

    Make things right for your customers ...it's literally CUSTOMER SERVICE 101!

    Cam

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  3. Anonymous
    2020-04-03T22:11:12+00:00

    My first SP4 started flickering within a couple of months. MS replaced it, and I was happy for about 3 1/2 years before the replacement overheated and burned a black hole in the screen. MS replaced that one - for $450, their out-of-warranty replacement charge. That one lasted a couple of weeks before the flickering. They (MS) eventually replaced 4 SP4s, then gave up and replaced the last one with an SP5. 

    The flickering has been reported and complained about a lot, more, I think, than a "small percentage"... My saga of repeated replacements spanned about four months, during which I was basically off line - very irritating!

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  4. Anonymous
    2020-04-03T20:57:40+00:00

    That doesnt help me now that the known issue has become worse now im working from home! And its 3.5 years after purchase!

    i think it is disgusting that this is a manufacturers issue. A know issue. And microsoft wont help me when i need it!

    Anything i can do in my situation Bryan? No-one from microsoft informed me about this potential issue and now wont help me when it has come up!

    i hope microsoft do something for me as im feeling my loyalty to their products waning as they are not loyal to me!!!

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