Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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2,779 additional answers

Anonymous

2020-03-27T11:02:53+00:00

Hello Bryan,

My Surface started shaking a few days ago.

Is it a manufacturing fault? if so, why is Microsoft replacing only those bought up to three years ago? I bought mine from John Lewis in Southampton, United Kingdom, early March 2017.

I did not do anything incorrectly to cause the problem myself.

I would appreciate your comment on this issue.

Kind regards,

Anna
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Anonymous

2020-03-27T07:12:33+00:00

Same case with me. Very unfair deal from Microsoft.
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Anonymous

2020-03-27T06:39:03+00:00

Microsoft, Your support page is not done correctly. I am having problem with my Surface Pro which goes flickering or a burn screen look in minutes. Even after running your diagnostic tool, it repeats. Your website doesnt have a link to take this situation further. Need help - or else this is just a wasted product with me.
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Anonymous

2020-03-26T23:11:30+00:00

dear Bryan,

I started to have the same flickering issue during the last 3 weeks , I tried to contact the Store ( here I Egypt ) but in vain , by tomorrow It will be 3 years since the purchase

I did every imaginable step but I totally can't fix it or even use the device

also due to the COVID-19 issues I have problems going to the Microsoft store

Any help please
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