Surface Pro 4, Screen Flickering, Shaking

I DO NOT WANT A REFURBISHED PRO 4 IN REPLACEMENT OF MINE. All you want to do is offer me a refurbished pro 4 that is probably going to do the same shortly after I have it. How bout fixing our product just as you did those already sent to you and you are now handing them out to us! 

Emma Comer

Hi Bryan, 

I think your attitude is sincere,  but here is an urgent one I'd like your solution.

I got a replacement becase of the flickering issue in Feb 2017 and found that the new one got the same flickering screen issue last year. However, I left US by then and haven't got any chance to walk in and replace. I reported the issue one year ago and only got a friend to bring the laptop to US yesterday.

He told me that the staff member in your Dallas store has no idea of the issue at first. After my friend showed the receipt and flickering vedio,  your people said it is not within 3 year because the calculation will be based on my ''first' purchasing time,  not the 2017 replacement time.

Can you explain?  IF Microsoft had correct the issue the first time I brought the laptop in and got me a good one,  rather than a flawed one AGAIN, I won't suffer so much in this trouble. What pissed me off a lot is that in the company level,  you seems still hiding and not willing to admit the flaws and take responsibility.

In the store,  your staff acted as if I want to take advantage of your company and 'pretend' to be the victim.  I am really sick of this.

MS can spend $30 bn to repurchase it's stock,  yet has no courage to treat its customers fairly.  Why?

BTW,  my friend will head back to China next week.  i'm still wondering what I can do now.

I could get rid of the laptop by selling it to some other families,  but still,  that will me feel guilty and sick because they don't know the issue and might fall victim by using it. Maybe a kid will be blinded by watching the screen.

So could you please let the flawed products end up in your own hand?

Have a good day and look forward to your reply.

Yanlong

Dear Bryan

Thanks to microsoft for doing good job.

I have the same problem but i bought my surface pro 4 near 3 years ago. I have bigger problem as well. I live in IRAN. What can i do?

Thank you for all of your supports.

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

1. A video being played in browser 
2. If I keep the touch screen busy by either taping it or keeping a finger on it
3. If I use the touchpad
4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

this problem maybe for ur LED flat connector

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