Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-08-15T07:39:32+00:00

    I really regret buying Microsoft! no consideration for customers, I will contact my lawyer and file a complaint!

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  2. Anonymous
    2019-08-15T02:13:40+00:00

    I'm using a (free) Hardware Monitor to watch my Surface CPU temperatures, and am finding that when I watch videos or run multiple apps simultaneously, the temp rises above 60°C and the shaking and flickering starts. 

    So now I have a small desk fan aimed right across the back of my Surface, keeping the temp down between 50-55°C and the shaking and flickering doesn't come back.

    It's a temporary solution while I contact MS Support and try to get this replaced.

    Oh - I also have an external monitor attached (where I watch the videos) and it does not shake or flicker.

    ENV

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  3. Anonymous
    2019-08-15T01:53:16+00:00

    Hola a todos,

    Crear los mejores productos y experiencias para nuestros clientes es nuestra principal prioridad.

    Hemos escuchado sus comentarios y después de un examen cuidadoso, hemos determinado que un pequeño porcentaje de dispositivos Surface Pro 4 exhiben un parpadeo de pantalla que no se puede abordar con una actualización de firmware o controlador.

    Para ayudar a los clientes afectados por este problema, reemplazaremos los dispositivos Surface Pro 4 elegibles por hasta tres años a partir de la fecha de compra, sin cargo. Si cree que su dispositivo está experimentando este problema, visite nuestro artículo de parpadeo de pantalla de Surface Pro 4para obtener más detalles.

    Bryan [MSFT]

    Yo soy uno de los clientes afectados y estoy dentro de los 3 años de compra, quiero saber si me cambiaran el producto por uno nuevo ya que el problema empezó al año y medio de comprado pero pensé que era problema de software y que en algún momento mandarían una actualización y se arreglaría, ahora cada vez que quiero editar videos la pantalla vibra de una forma descomunal y me deja sin poder trabajar

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  4. Anonymous
    2019-08-14T11:17:29+00:00

    I just have Microsoft on the phone to repair it is asking me 500 €!

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