Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-06-28T23:58:45+00:00

    Warranty is served as a protection to the customer. However, importantly is the product quality and the readily response of the company to resolve such quality problem.

    In the event of a mass faulty occur with certain batch of the product, the company should automatically reach out to the customer and offer a solution.

    I had experienced a long and painful process contacting Microsoft when my SP 4 pro giving problem. Especially, there is no service center in my country. 

    3 year warranty be applicable/ calculated based on the purchase date. However, if the product is faulty within this 3 years and deserve an exchange the warranty should be extended to another year to ensure that such problem does not occur again.

    I hope my feedback does some help in improving your company service and bring back confidence to the customer

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  2. Anonymous
    2019-06-28T19:02:18+00:00

    If you purchased less than 3 years ago, Microsoft should replace you with a refurbished surface pro for free. Microsoft should recall the product and replace it for free and not limiting it to 3 years from the purchase date. Who would like to own a over $1000 surface pro with only 3 years life span?

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  3. Anonymous
    2019-06-28T18:36:25+00:00

    dear I m also facing the same problem for last 4-5 months just after completion of 2 yrs only. I came to know just now about the issue correctly. but site is showing out of warranty. it is really unfair from Microsoft.

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  4. Anonymous
    2019-06-28T18:30:24+00:00

    how did 3 year warranty be applicable/ calculated, as it is showing on line out of warranty in less than 3 years for same problem

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