Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-05-18T22:50:02+00:00

    Good to hear that Surface team has solved your problem. I am still waiting for them to send their dispatch address and details to send my computer. Hope they will attend to my Surface Pro 4 soon, need the computer for my work.

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  2. Anonymous
    2019-05-17T02:37:01+00:00

    Hi, 

    Thanks for your posting. 

    My issue has been resolved thru a replacement unit. The overall experience with the Microsoft Surface Support team has been truly awesome. 

    rgds

    ct

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  3. Anonymous
    2019-05-16T20:55:02+00:00

    I started to have this shaking/flickering problem almost half year after I bought the Surface Pro 4. It passed 2 years when I decided to find out where and how to ship the device to Microsoft for the exchange or repair.  I have to say that my attempts with fixing and updates didn't work. But this time I called the Microsoft support team (1-800-642-7676) and had very patient Customer Advocate of Microsoft Surface support person,- Michael B. who after several questions about my issues initiated return procedure with shipping label and now my Surface is delivered to Microsoft office and I am waiting for results.

     I was very sceptical and I didn't receive yet replacement, but the assistance what I've got was impressively friendly and professional. So, good luck and I will post the  updates on my replacement.

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  4. Anonymous
    2019-05-16T19:53:33+00:00

    After I read enough on MS Community, I knew MS has no solution to the flicking problem  and doe snot have customer service attitude either. There is problem with the charger too   (I replaced mine twice already.) The key board of my friend's SF Book has problem. He needed to go to a specific MS store 70 miles away, paid from his pocket AND the problem is still unsolved! I have a LG Gram now and I am happy with it

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