Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-02-26T06:14:48+00:00

    I have tried your method as I have a person I can rely on in the Philippines.

    The number we have used were listed in below address as your website support redirects me to this particular page.

    https://support.microsoft.com/en-ph/help/4051701

    They told us that the service there cannot support Surface Pro, and they redirect to another website that is below.

    https://support.microsoft.com/en-ph/devices

    Which is exactly where I started to look for.

    What is this? Are you trying to evade replacement and to expire the special warranty for flickering problems?

    Just give me someone I can call and talk directly to move forward.

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-02-25T10:20:53+00:00

    This is Microsoft's response if you live in an unsupported country:

    "We appreciate your response. As an alternative option, if you have a friend

    and/or relative who are residing/lives in an official launch/released country,

    he or she will be able to set up the service (repair/replacement) request on

    your behalf. Then he/she can visit this link on how to get it serviced.

    Please be advised that in this scenario, sending the device to and from the

    non-launch country to friends or family in a launch country and then to the

    exchange center and back is a customer's responsibility. Microsoft will only pay

    for shipping to and from the exchange center and an address in an official

    launch country. The option to ship directly to an exchange center from a

    non-launch country is currently unavailable."  From:

    https://answers.microsoft.com/message/3e****3177b74021_CommunityBridge2.1

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  3. Anonymous
    2019-02-24T21:59:30+00:00

    Hi,

    I'm form Brazil and buyed my SP4 in the USA. I'm with this screen flicker issue. I tryed to contact the microsoft support in USA by Microsoft website but I could not continuous the order to repair ou replace my SP4 because I'm from here. 

    How could you help me?

    Best regards,

    Lucas

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  4. Anonymous
    2019-02-23T00:19:10+00:00

    Man..by my onw experience....look for another brand....i went back to dell

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