Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-02-22T10:13:18+00:00

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

    This is Microsoft's response if you live in an unsupported country:

    "We appreciate your response. As an alternative option, if you have a friend

    and/or relative who are residing/lives in an official launch/released country,

    he or she will be able to set up the service (repair/replacement) request on

    your behalf. Then he/she can visit this link on how to get it serviced.

    Please be advised that in this scenario, sending the device to and from the

    non-launch country to friends or family in a launch country and then to the

    exchange center and back is a customer's responsibility. Microsoft will only pay

    for shipping to and from the exchange center and an address in an official

    launch country. The option to ship directly to an exchange center from a

    non-launch country is currently unavailable."

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  2. Anonymous
    2019-02-22T06:55:39+00:00

    I have been experiencing this issue for a long time and at last found this thread, however, it is giving me a VERY hard time contacting an agent from Microsoft due to the fact that their contact information does not work in any way.

    Email icon redirects me to a list of phone numbers which do not work.

    Call back system does not work for some reason as below.

    I am sick and tired of just trying to find a way to talk to a representative from Microsoft.

    Please give me an advice in where I can reach support.

    I am in Qatar.....so this makes things complicated, and would like to go back to Japan to deal with this, however, I am afraid of expiration of Flickering problem warranty.

    Talk to a person

    Sorry, we're having trouble connecting you. Feel free to try again or ask another question.

    Talk to a personCancel

    Call me back

    Something went wrong on our end. We're working on it.

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  3. Anonymous
    2019-02-21T09:00:46+00:00

    Hi everyone

    I bought a Dell laptop. I will never buy any tablet or laptop from Microsoft.

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  4. Anonymous
    2019-02-21T03:28:19+00:00

    I have the sane problem

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