Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-01-22T03:33:12+00:00

    I can't request for support just becouse I bought my Surface in USA and now I'm located in Colombia, tech support said they aren't able to provide support in this location, them i have noting to do with my spoil laptop... only solution i got.... buy a new laptop from a responsable vendor!... never ever I'll consisere a Microsoft product

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  2. Anonymous
    2019-01-14T09:44:16+00:00

    Bryan,

    The process is failed in the very fist step. "contact Microsoft support" just getting us around with un-related automatic answer without any effective result, wasting our time, resource and increase our disappointment.

    Regards,

    Duy

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  3. Anonymous
    2019-01-14T09:11:35+00:00

    ...

    hi again, i still dont have the shipping label emailed to me from Microsoft support. can you help me with this? tried emailing them so many times, but no response.

    look in your junk/spam folder for the shipping label, mine ended up in there.

    And for those not getting through to MS on the phone, choose one of the phone options that is not related to your problem and ask the CS agent to transfer you. I spent ages waiting for an answer, but when I chose the option to buy MS products I got through straight away and was transferred to the right department.

    good luck

    thank you! just received the shipping label.

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  4. Anonymous
    2019-01-13T18:50:49+00:00

    ...

    hi again, i still dont have the shipping label emailed to me from Microsoft support. can you help me with this? tried emailing them so many times, but no response.

    look in your junk/spam folder for the shipping label, mine ended up in there.

    And for those not getting through to MS on the phone, choose one of the phone options that is not related to your problem and ask the CS agent to transfer you. I spent ages waiting for an answer, but when I chose the option to buy MS products I got through straight away and was transferred to the right department.

    good luck

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    0 comments