Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-12-31T09:34:43+00:00

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

    This is Microsoft's response if you live in an unsupported country:

    "We appreciate your response. As an alternative option, if you have a friend

    and/or relative who are residing/lives in an official launch/released country,

    he or she will be able to set up the service (repair/replacement) request on

    your behalf. Then he/she can visit this link on how to get it serviced.

    Please be advised that in this scenario, sending the device to and from the

    non-launch country to friends or family in a launch country and then to the

    exchange center and back is a customer's responsibility. Microsoft will only pay

    for shipping to and from the exchange center and an address in an official

    launch country. The option to ship directly to an exchange center from a

    non-launch country is currently unavailable."

    https://answers.microsoft.com/message/3e8b7496-8a72-4d9a-9917-df8a3cef2dfe?threadId=5cdbee24-89ec-4ee4-9ba3-9de18caf46f1

    my friend haven't been called back by Microsoft for my surface device. she called three times already, but no answer from Microsoft.

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-12-30T10:01:13+00:00

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

    This is Microsoft's response if you live in an unsupported country:

    "We appreciate your response. As an alternative option, if you have a friend

    and/or relative who are residing/lives in an official launch/released country,

    he or she will be able to set up the service (repair/replacement) request on

    your behalf. Then he/she can visit this link on how to get it serviced.

    Please be advised that in this scenario, sending the device to and from the

    non-launch country to friends or family in a launch country and then to the

    exchange center and back is a customer's responsibility. Microsoft will only pay

    for shipping to and from the exchange center and an address in an official

    launch country. The option to ship directly to an exchange center from a

    non-launch country is currently unavailable."

    https://answers.microsoft.com/message/3e8b7496-8a72-4d9a-9917-df8a3cef2dfe?threadId=5cdbee24-89ec-4ee4-9ba3-9de18caf46f1

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  3. Anonymous
    2018-12-30T08:45:00+00:00

    Dear Bryan,

    i purchased my mi Microsoft surface pro four in the month of April 17 it has been only one and a half year and I am facing multiple issues already. 

    Since 1 month i am facing issue of screen flickering which once begins doesnt stop for long duration. 

    I did not exeoct such an issue to arise, i was under assumption the tablet would last for a minimum of 3 years therefore i just took the warranty that comes with the laptop & not the additional warranty. 

    Also, anonther issue I am facing is, in C drive/ E drive(Memory Card SSD) & One Drive it shows that most of the storage space is consumed whereas in reality it is not. 

    Not sure what this error is showing but due to this i am facing many problems.

    i am unable to backup my iphone, install any new updates and multiple other issues.

    I would like to have a replacement for this done as this issue was not created by me or not something generated. It was a tablet hardware issue as i understand it. 

    Please let me know what can be done regarding thr same at earliest,i am unable to do my work properly with the current condition of the tablet.

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  4. Anonymous
    2018-12-19T05:36:04+00:00

    Maybe I should post this making a new topic, but since this thread has helped so many of us to vent about our defective devices, I was wondering if anyone was having another issue that has reared its ugly head recently (in addition to the horrible flicker), and that is the battery of the Surface Pro 4 Pen?

    I have two pens. The one I bought with the original Surface Pro 4, and then I bought another pen a year later, just to have an extra one. Well, a few months ago BOTH started to literally drain all their battery in just a few days. I've had to replace and put in new batteries almost every week (AAAA batteries that are not easy to find here in my country, I had to ship them from the US!), and now they simply get drained in the blink on an eye. This happened to BOTH pens at the same time.

    Someone could argue one pen might be defective, but both (one having been bought a year later) is impossible. I don't use them much. Literally only to do my daily crossword puzzle (like 5 mins) LOL and maybe take a few notes every now and then but rarely. 

    They both started exhibiting this behavior literally the same week, almost as if it was a planned obsolescence command Microsoft put in them (like apple does with some of its stuff). Both are the pens with the button at the top.

    I searched on the forum and it seems I'm not the only one with the issue, but all the posts only have like one comment from a moderator saying the pen must be defective and to go to a store (same song and dance as always), but since I have two bought at different periods, I can't be a 'defective unit'.

    I was wondering if anyone here was having a similar issue and could offer better advice (I'm nowhere near a country with a MS store, so I can't go to one or send it there).

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