Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-10-23T13:52:01+00:00

    Do you know if the screen problem has been resolved? I do not want to send it back just to have it happen again.

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  2. Anonymous
    2018-10-19T07:17:51+00:00

    Refer this link and check whether you are eligible or not

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

    In short :-

    Microsoft will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.

    • Only Surface Pro 4 devices, of any configuration, are covered under this program.
    • This offer is extended to both consumers and commercial customers.
    • This program does not apply to Devices damage caused by:
      • use with products not sold or licensed by Microsoft
      • any external cause (for example, by being dropped, exposed to liquid, or used with inadequate ventilation)
      • a repair done by anyone other than Microsoft or an authorized retailer or reseller.
    • The extension of a free replacement is applicable only for the Surface Pro 4 devices  which are experiencing a flickering or scrambled screen as appropriately qualified by the agents. If the device is not qualified for replacement and /or for other repair needs, customers will continue to receive service under their existing Limited Warranty support or Microsoft Complete.
    • Microsoft provides replacement devices which are refurbished to the defined quality standards.
    • Customers who have already paid an out-of-warranty fee to repair a flickering or scrambled screen issue will be offered a refund and should contact Customer Support for validation.

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  3. Anonymous
    2018-10-19T06:56:11+00:00

    Is my device still eligible for repair with this issue since 

    Surface Pro 4 - 256GB i7 16GB

    Serial: 021200261153

    OUT OF WARRANTY

     The Microsoft and devices said when I added a device for service in the website support..

    Thanks

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-10-16T09:39:46+00:00

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