Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-10-08T08:53:35+00:00

    I am still trying to get help from someone in microsoft regarding this issue. I still have my flickering SP4. i cant seem to get through to the call centers and no one has contacted me while i am tried multiple times

    what do you mean you received a refurbished item?

    are they not suppose to replace you with a brand new one ?

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  2. Anonymous
    2018-10-08T08:46:55+00:00

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  3. Anonymous
    2018-10-08T08:45:02+00:00

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  4. Anonymous
    2018-10-08T08:35:14+00:00

    I am having the same issue with my Surface Pro 4 and I have tried for several hours to get help from the support line contact number provided.

    I have been on the phone for more than 2 hours, and i keep getting transferred from one line to the next only to find that they next line being transferred to is CLOSED / NOT AVAILABLE/ NO ANSWER! 

    I am from South Africa, and it is becoming a pain to keep phoning in to try and get assistance! and it is costing me a lot of money. I am told these are toll free lines, however, they ARE NOT.

    I have still not received any help regarding the issue!

    I need the RIGHT DEPARTMENT and AGENT contact me regarding this, instead of me explaining the same thing over and over, only to be transferred to someone else who is useless in the matter!

    I apologize for my Tone, however i am very irritated at the service.

    ******@gmail.com

    +27810492899

    SOUTH AFRICA

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